Refund Policy

Legal Entity: UPSKILLORS PRIVATE LIMITED
Website: www.aiexlearning.com
Refund Contact: admissions@aiexlearning.com
Effective Date: September 2026

1. Purpose and Scope

This Refund Policy governs refunds associated with programs, courses, certifications, training services, enrollment, and other paid educational services offered by Aiexl., operated by UPSKILLORS PRIVATE LIMITED.

This Policy should be read together with the Aiexl. Terms & Conditions, Privacy Policy, Admissions and Enrollment provisions incorporated into the Terms & Conditions, Certification provisions, Student Code of Conduct, Intellectual Property provisions, and applicable program-specific terms.

Where a program has specific refund terms clearly disclosed at the time of enrollment, those terms may apply in addition to this Policy to the extent they do not conflict with mandatory rights under applicable law.

2. Standard Refund Period

Aiexl. follows the following standard refund structure.

Where an eligible enrollment is cancelled and the refund request is validly submitted within 24 hours of successful enrollment/payment, the student may receive a 100% refund of the applicable program fee, subject to the exclusions and conditions contained in this Policy and the Terms & Conditions.

Where the refund request is submitted after 24 hours and on or before the fifteenth day from successful enrollment/payment, the student may receive a 50% refund of the applicable program fee, subject to the exclusions and conditions contained in this Policy and the Terms & Conditions.

Where the refund request is submitted after 15 days from successful enrollment/payment, the enrollment is generally non-refundable.

3. Calculation of the Refund Period

The applicable refund period is generally calculated from the date and time on which enrollment and/or payment is successfully completed, subject to Aiexl.'s verification of the relevant transaction and enrollment record.

The date and time recorded in Aiexl.'s payment, enrollment, application, or administrative systems may be used to determine the applicable refund window.

4. Course Usage Does Not Automatically Eliminate Eligibility During the Applicable Period

Where a student submits an otherwise valid refund request within an applicable refund period, the fact that the student has accessed or started using course materials, learning-platform facilities, assignments, projects, or other program resources does not by itself automatically eliminate refund eligibility during that applicable period.

However, this provision does not protect fraudulent, abusive, unauthorized, or prohibited conduct. Refund eligibility may be affected where there has been a violation of the Terms & Conditions, misuse of the service, fraud, payment abuse, unauthorized copying or distribution of materials, account sharing, or other conduct described in this Policy.

5. Refund Request Procedure

A refund request must be submitted to admissions@aiexlearning.com.

The request should contain sufficient information for Aiexl. to identify and verify the enrollment and transaction. This may include the student's full name, registered email address, telephone number, enrolled program, enrollment details, payment or transaction reference, payment date, reason for requesting the refund, and any additional information reasonably required for verification.

Aiexl. may request additional information where necessary to verify the identity of the requester, payment, enrollment, transaction, or eligibility.

6. Refund Processing

Once an eligible refund has been reviewed and approved, Aiexl. generally aims to process the refund within 7 business days.

The 7-business-day period refers to Aiexl.'s processing target and does not necessarily include additional time required by banks, payment gateways, card networks, UPI systems, or other financial institutions to credit the refunded amount.

Aiexl. is not responsible for delays caused by a payment processor, bank, financial institution, technical interruption, incorrect recipient information, or circumstances outside Aiexl.'s reasonable control.

7. Original Payment Method

Approved refunds will generally be made through the same payment method or to the same originating bank account through which the payment was received.

Aiexl. will not ordinarily process a refund to an unrelated third-party account.

Where the original payment route is unavailable or technically incapable of receiving a refund, Aiexl. may determine an alternative refund method on a case-by-case basis after appropriate verification.

8. Razorpay Transactions

Where payment was processed through Razorpay, the refund will generally be initiated through the original payment mechanism supported by Razorpay.

The exact manner and timing of the credit may depend on Razorpay, the relevant bank, card network, UPI provider, or other payment institution.

Aiexl. may retain transaction and refund references for accounting, verification, dispute management, and record-keeping purposes.

9. Bank Transfer Payments

Where payment was made through bank transfer, an approved refund will generally be made to the same originating bank account from which the payment was received.

Aiexl. may request appropriate bank or transaction information to verify the originating account before processing the refund.

Refunds to a different account may be considered only where the original route is unavailable and Aiexl. is satisfied that the alternative arrangement is appropriate and properly verified.

10. Effect of an Approved Refund

Once a refund is approved, Aiexl. may cancel or terminate the relevant enrollment and revoke access to the applicable course, learning-management system, educational materials, student account, community, resources, assessments, support, career resources, or other program benefits.

A student who receives a refund may therefore lose eligibility for benefits associated with the refunded enrollment.

Where a certificate has not yet been issued, the student may lose eligibility to complete certification requirements under the refunded enrollment.

Where a certificate or certification benefit has already been issued and a refund is subsequently approved or determined to be applicable due to an exceptional or corrective circumstance, Aiexl. may take appropriate action concerning the certificate or certification record, subject to applicable law.

11. Access Expiration and Extension

Course and learning-platform access is provided for the access period applicable to the student's particular program.

Access automatically expires at the end of the applicable access period unless Aiexl. expressly provides otherwise.

An extension of access after the applicable period may require payment of an applicable extension fee.

An extension does not automatically create a new refund period or restart the original refund window.

12. Batch Changes, Deferrals and Program Changes

Batch changes are generally not permitted as a standard entitlement.

Aiexl. may consider a batch change, deferral, transfer, program change, or similar request on a case-by-case basis depending on operational circumstances, program availability, capacity, timing, and other relevant factors.

A batch change, deferral, transfer, or program modification does not automatically restart, extend, or reset the refund period.

Changes to schedules, instructors, delivery arrangements, curriculum, program structure, learning resources, or similar operational matters do not automatically create a new refund entitlement unless Aiexl. expressly determines otherwise or mandatory law requires otherwise.

13. Multiple Program Enrollments

Where Aiexl. permits a student to enroll in multiple programs simultaneously, each enrollment may be treated as a separate enrollment for purposes of fees, refund eligibility, access, certification, and termination.

A refund relating to one program does not automatically create a refund entitlement for another program.

14. Taxes, Payment Charges and Transaction Costs

Program fees may be stated as inclusive or exclusive of applicable taxes depending on the applicable program, enrollment page, invoice, or transaction.

Where permitted by applicable law and the circumstances of the transaction, taxes, payment processing charges, transaction charges, or other amounts may be treated separately when determining the amount actually refundable.

Aiexl. will apply the applicable fee and tax treatment disclosed at the time of enrollment or otherwise required by applicable law.

15. Fraud, Misuse and Terms Violations

Refund eligibility may be denied, reduced, suspended, or otherwise affected where the request or enrollment involves fraud, false information, payment abuse, chargeback abuse, account sharing, unauthorized access, unauthorized downloading, unauthorized copying, recording, reproduction, publication, redistribution, commercialization, sharing of Aiexl. materials through Telegram, WhatsApp, groups, or other channels, or any other material violation of the Terms & Conditions.

Material misrepresentation during application or enrollment may also affect refund eligibility.

This provision does not permit Aiexl. to unlawfully deny any mandatory statutory right.

16. Intellectual Property and Refunds

A refund does not grant a student ownership of Aiexl.'s educational materials.

Where access is revoked following an approved refund, the student must cease using, accessing, reproducing, copying, recording, sharing, publishing, distributing, selling, or otherwise exploiting Aiexl.'s protected learning materials.

The Intellectual Property provisions contained in the Terms & Conditions continue to apply to materials previously accessed by the student.

17. Exceptional Circumstances

Aiexl. may review exceptional circumstances on a case-by-case basis.

Exceptional circumstances do not automatically create an entitlement to a refund and do not guarantee that a refund will be granted.

Any discretionary accommodation offered by Aiexl. in an exceptional situation does not necessarily establish a precedent or amend the standard refund policy for other enrollments.

18. Program Changes and Service Modifications

Aiexl. may modify or update curriculum, educational resources, instructors, schedules, delivery methods, projects, technologies, tools, assessments, or other program elements as reasonably necessary to maintain educational relevance, quality, operational continuity, or industry alignment.

A reasonable program modification does not automatically constitute cancellation or create a refund entitlement.

Where a material change requires a specific remedy under applicable law, the relevant mandatory rights will be preserved.

19. Chargebacks and Payment Disputes

Students are encouraged to contact Aiexl. at admissions@aiexlearning.com before initiating a payment dispute or chargeback where the issue concerns a refund or enrollment matter.

Aiexl. may provide relevant enrollment, payment, communication, access, refund, and transaction records to a payment provider, bank, card network, or other authorized institution when responding to a legitimate payment dispute.

Unauthorized or abusive chargeback activity may constitute a violation of the Terms & Conditions.

20. Certification and Refunds

Where a refund results in cancellation or termination of enrollment, certification eligibility associated with that enrollment may also terminate.

Completion of projects, examinations, mock interviews, GitHub requirements, portfolio requirements, or other certification activities after cancellation does not automatically restore certification eligibility.

Certification remains subject to the applicable certification requirements.

21. Statutory Rights

Nothing in this Refund Policy is intended to exclude, restrict, or waive any mandatory consumer, contractual, statutory, or other legal right that cannot lawfully be excluded or waived.

Where applicable law provides a right that is more favorable than the standard terms stated in this Policy, the applicable mandatory legal requirement will prevail to the extent required.

22. Changes to the Refund Policy

Aiexl. may update this Refund Policy from time to time to reflect changes in programs, payment systems, business operations, legal requirements, or administrative procedures.

The version published on the website at the relevant time will apply subject to applicable law and any specific contractual terms governing an enrollment.

23. Contact

Refund requests and refund-related communications should be sent to:

Aiexl.
UPSKILLORS PRIVATE LIMITED
Website: www.aiexlearning.com
Email: admissions@aiexlearning.com